Last updated: 27th May 2026

This privacy policy explains how Biovation collects, uses and protects personal information when you use this website, submit an enquiry, apply for a trade account, use the client portal or contact us.

Who we are

This website is operated by Biovation Biological Solutions Ltd.

Website: https://bio-vation.com
Email: info@bio-vation.com
Ccorrespondence address: Unit 2 Gloucester House, County Park, Shrivenham Road, Swindon, Wiltshire, SN1 2NR

For the purposes of UK data protection law, Biovation is the controller of the personal information collected through this website and client portal.

What information we collect

We may collect and process the following information:

  • name and contact details, including first name, last name, email address and telephone number;
  • company name and business details;
  • sector, site type or service requirement;
  • delivery postcode and billing postcode where provided;
  • account type requested, such as Trade / Cash Account or Credit Account;
  • expected monthly product spend, purchase order requirements and related account information where provided;
  • enquiry details, product/application requirements and messages submitted through forms;
  • client portal account details, including username, role, account status and assigned products;
  • Trade Order Request information, including requested products, quantities, pricing shown at the time of request, VAT, delivery details, notes and status updates;
  • email notification logs showing whether WordPress accepted an email for sending;
  • technical information such as IP address, browser type, device information and website security/log data.

How we collect information

We collect information when you:

  • complete a Trade Account Application;
  • submit a Contact / Enquiry form;
  • register for or use a Biovation client account;
  • submit a Trade Order Request;
  • contact us by email, telephone or through the website;
  • use the website, where technical or security logs are created.

Why we use your information

We use personal information to:

  • respond to enquiries;
  • review trade account, cash account or credit account requests;
  • create and manage pending, approved or declined client accounts;
  • provide access to the client portal;
  • assign relevant products to client accounts;
  • display account-specific pricing where agreed;
  • process and review Trade Order Requests;
  • confirm pricing, VAT, availability, delivery arrangements and account status;
  • provide product guidance, application support and SDS/COSHH documentation support where required;
  • send account, enquiry, order request and status update emails;
  • manage website security, spam prevention, administration and troubleshooting;
  • keep appropriate business, audit and compliance records.

Lawful bases for using personal information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

  • Contract or pre-contract steps — where we process information to review an account application, respond to a product or supply enquiry, manage a client account or process a Trade Order Request.
  • Legitimate interests — where we use information to manage business enquiries, maintain client records, operate the portal, provide product support, improve our services and protect the website from misuse.
  • Legal obligation — where we need to retain records for tax, accounting, legal, regulatory or compliance reasons.
  • Consent — where consent is specifically requested, for example for any optional marketing activity or non-essential cookies.

Client accounts and portal access

Approved clients may be given access to a Biovation client portal. Client accounts may show assigned products, account-specific pricing where agreed, Trade Order Request history and request status information.

Portal access is controlled by user account roles and permissions. Clients should keep login details secure and contact Biovation if they believe their account has been accessed without permission.

Trade Order Requests

When a client submits a Trade Order Request, we store the products requested, quantities, delivery details, notes, visible pricing at the time of request, VAT and request status.

Submission of a Trade Order Request does not automatically confirm acceptance. Biovation reviews each request before confirming pricing, VAT, availability, delivery arrangements and account status.

Contact and enquiry records

When you submit an enquiry through the website, we may store the enquiry in WordPress as a Biovation enquiry record. This helps us review, respond to and track enquiries.

Enquiry records may include your company name, contact name, email address, telephone number, enquiry type, sector, message and any related internal notes.

Email notifications

The website may send email notifications when forms are submitted, enquiries are received, account applications are made, Trade Order Requests are submitted or request statuses are updated.

These emails may be sent using WordPress and an SMTP/email delivery service. Email logs may record the recipient, timestamp and whether WordPress accepted the email for sending. This does not guarantee delivery to an inbox.

Who we share information with

We do not sell personal information.

We may share information where necessary with:

  • website hosting providers;
  • WordPress, plugin and website maintenance services;
  • email and SMTP delivery providers;
  • IT, security, backup and support providers;
  • professional advisers, such as accountants or legal advisers;
  • delivery, fulfilment or supply partners where needed to support a product request;
  • authorities or regulators where required by law.

We only share information where there is a business, legal or operational reason to do so.

International transfers

Some website, hosting, email, security or plugin providers may process data outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as recognised transfer mechanisms or contractual protections.

How long we keep information

We keep personal information only for as long as necessary for the purpose it was collected.

Typical retention periods are:

  • general enquiries: up to 24 months after the enquiry is closed, unless a longer period is needed;
  • account applications: for as long as needed to review the application and for up to 6 years where business records need to be retained;
  • active client account records: for as long as the account remains active;
  • closed client account records: usually up to 6 years after account closure where required for accounting, contractual or legal reasons;
  • Trade Order Request records: usually up to 6 years for business, tax, accounting and dispute-resolution purposes;
  • website technical/security logs: usually for a shorter period unless needed to investigate misuse, faults or security issues.

We may retain some records for longer where required by law, regulation, accounting obligations, contractual dispute, debt recovery or legal claim.

Cookies

This website may use cookies and similar technologies.

Some cookies are necessary for the website and client portal to work properly, for example login/session cookies, security cookies and preference cookies.

If we use non-essential cookies, such as analytics, marketing or tracking cookies, we will provide information about those cookies and request consent where required.

You can usually control cookies through your browser settings. Blocking some cookies may affect login, portal access or website functionality.

Comments and media

his website is not intended to operate as a public comments platform. If comments are enabled in future, information submitted through comment forms may be collected and processed for moderation, spam prevention and website administration.

Visitors should not upload images or files unless a website feature specifically allows it. If uploads are enabled, uploaded files may contain metadata such as location data, and users should remove unnecessary metadata before uploading.

Embedded content and third-party links

Pages on this website may include links to other websites or embedded content from third parties. Third-party websites may collect data, use cookies or track interaction according to their own privacy policies.

Biovation is not responsible for the privacy practices of external websites.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

No website, email system or online service can be guaranteed to be completely secure. If you believe your account or information has been compromised, please contact us.

Your rights

Depending on the circumstances, you may have rights to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete information where appropriate;
  • ask us to restrict how we use your information;
  • object to certain types of processing;
  • request transfer of your information where applicable;
  • withdraw consent where we rely on consent.

To exercise your rights, contact us at:

info@bio-vation.com

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.

ICO website: https://ico.org.uk

Changes to this policy

We may update this privacy policy from time to time. The latest version will be published on this page with the updated date shown above.